Terms & Conditions


RETURN POLICY

You may only return new, uninstalled, or unused items sold and fulfilled by Purity Kitchen & Bath, LLC. for a full refund within 30 days of delivery. Items must be returned in its original package. Returns of used items or returns after 30 days of delivery may be accepted with a 15% restocking fee. Purity Kitchen & Bath will pay for return shipping costs only if the return is a result of our fault. If you receive a faulty product and need to exchange it for the same product, please contact our office via phone or e-mail to request a replacement. If you would like to exchange a product for a different one, please first return the original product to our location at 8240 E. Gelding DR, Suite 110, Scottsdale, AZ 85260 and then place a new order.

WARRANTY INFORMATION

All Dawn® products carry limited lifetime warranty unless otherwise noted. Dawn® products have been manufactured and tested to the highest quality standards by Dawn Kitchen & Bath Products, Inc. (“Dawn®”). Dawn® warranties are limited to Dawn® 
products purchased and installed in the United States.

Limited Lifetime Warranty

Dawn® warranties all of its products to be free from manufacturing defects in material and workmanship during normal residential use for as long as the original purchaser owns his or her home. This warranty only extends to the original consumer and this 
warranty is non-transferable. If any defect is found in normal residential use, Dawn® will, at its own election, repair, provide a 
replacement part of product, or make appropriate adjustment at no charge (excluding labor charges and other incidental or 
consequential costs). Damage to a product caused by accident, misuse, or abuse is NOT covered by this warranty. Improper care and cleaning will void the warranty. If Dawn® is unable to provide a replacement and repair cannot be made, Dawn® may elect to refund the purchase price to the original consumer purchaser in exchange for the return of the product. (IMPORTANT: The original consumer/purchaser should be responsible for inspecting products upon receipt. Any defective product should be reported 
immediately and should NOT be installed.)

One-Year Limited Warranty

Dawn® ceramic sinks, sink accessories, vanities, plumbing products and kitchen/bath accessories are warranted to be free of 
defects in material and workmanship for one year from date of purchase. Dawn® will, at its own election, repair, replace or make appropriate adjustment where Dawn® inspection discloses any such defects occurring in normal usage within one (1) year after purchase. Dawn®/ Purity Kitchen & Bath is not responsible for removal or installation costs. This warranty voids if the product has been moved from its original installation location. Defective parts or products will be replaced on availability basis. Dawn® warranty does not apply to any local building codes. It is the customer’s responsibility to comply with all local plumbing codes before installation.

Note: Dawn® vanities are made from natural raw materials. Grain and color differences among wood, plant species, stone, and minerals occur naturally and are not considered a defect. All wood darkens with age, which is considered a natural feature and not a defect. If a replacement part is needed, exact color or grain match cannot be guaranteed. Exposure to direct sunlight may cause color variation and/or surface damage and will not be covered under warranty. Tempered glass may have a green tint which is a result of the tempering process and is not considered a defect. Color variation in stone is also a natural occurrence, and therefore new or replacement pieces may not match store display samples. 

 DAWN® WARRANTIES DO NOT COVER, AND DAWN® DISCLAIMS ANY LIABILITY FOR:

1. Conditions or damage NOT resulting from defects in material or workmanship.

2. Conditions or damage resulting from: 
—Normal wear and tear, improper installation or maintenance, misuse, abuse, negligence, accident, moving (tipping) or 
alteration, scratches or handling damages. 
—Use of abrasive cleaning products or the use of the product in any manner contrary to the product instructions. 
—Conditions in the home such as excessive water pressure, water quality or corrosion.

3. Labor, shipping or other costs for removal, installation, replacement or return of product for warranty service.

4. Parts, accessories, connected materials or related products that are not manufactured by Dawn®.

5. Imperfections such as checks (small surface splits), pitch pockets (small dark holes), grain or darker mineral streaks are natural and are not considered defects.

6. An invoice number will be required for proof of purchase

PAYMENT POLICY

Payment Terms

Payment terms will be determined on dealer’s credit history. Dealer will be assigned payment terms of “Net 15 Days”, “Net 30 Days”, “COD” or “Pay In Advance”. (For Freight Shipping customers, full payment must be received before products ship out, and tracking number will be provided after payment has been received.)
Payment Methods
We accept Cash, Company Check, and Credit Card (VISA/MasterCard/Discover/American Express) as payment methods. 

Finance Charge  

All past due accounts are subject to a FINANCE CHARGE of 1.5% per month on the unpaid balance or an ANNUAL PERCENTAGE RATE of 18% at Purity’s discretion.
Credit Limits
A credit limit will be assigned to each dealer account upon establishment of account. Credit limit is determined by credit history. Dealers may request a credit limit increase, and dealer order and payment histories will determine if and how much of an increase dealers will receive. If dealer account balance is over credit limit, dealer account will be put on hold, and no more orders will be processed. 
Late Payments

If payment is not received by its due date, Purity will institute a dunning process. The process is as follows:  
(a)     If payment is not received by the due date, an outbound reminder call will be made by Purity within 30 days.  
(b)    At 30 days past due, Purity will send a gentle reminder in next invoice or statement indicating payment was not received.  
(c)     At 60 days past due, Purity will send a dedicated letter requesting payment to be remitted.  
(d)    At 90 days past due, Purity will send a warning letter stating that payment shall be received in a certain time frame, or otherwise Purity will take steps to stop shipping any new order or discontinue service.  

Non-Payments

If above requests for payment are refused or ignored, Purity will make every effort to collect the debt. Purity reserves the right to handle accounts with repeated or otherwise unresolved late payments through a third part collection agency or bring an action at law to collect the owed debt. Purity hereby provides notice that all costs and legal fees involved in collection of debt will be the sole responsibility of the dealer.

CARE & CLEANING INSTRUCTIONS

Dawn® Stainless Steel Sinks

Clean regularly with clean water and/or a mild detergent solution applied with a soft cloth or sponge. Rinse thoroughly and towel dry after every use to prevent water spots and mineral deposits from building up on the surface of the sink. Deep clean once a week with an approved cleanser and a soft cloth or sponge rather than an occasional aggressive single cleaning - be sure to rub in the direction of the finish lines. Cleaners should state approved or suitable for stainless steel.
- Scratches
Like most metallic surfaces, stainless sinks will get scratches. These are usage scratches and will blend in with the overall finish of your sink over time. There are steps that can be taken to reduce appearance of scratches: 
Use a nylon pad with an iron free abrasive polishing compound. Follow the direction of the original polish lines to blend out the scratch in a small area. Be cautious not to overdo the process. A too aggressive procedure will result in a bright spot. 
- Water Quality
Regular routine cleaning can usually prevent lime scale deposits from hard water. Do not allow excessive build up before treating. Soaking in a 25% vinegar solution can treat hard water spots. Periodically rub with a synthetic scouring pad, then rinse and towel dry.
- Rust Marks
If you develop rust marks due to presence of or contact with iron containing materials, swab with a sponge wetted with a dilute solution of (10-15%) nitric acid (HN03) and follow with routine cleaning. Avoid prolonged contact of iron containing materials with stainless steel. 

Do’s and Don’ts

1. Do regular routine cleaning rather than an occasional aggressive single cleaning.

2. Only use propriety brands of cleaners that state “SUITABLE FOR STAINLESS STEEL”.

3. Always rinse and dry as the final step in a cleaning procedure.

4. If there is any accidental contact of the sink with photographic chemicals or soldering fluxes, immediately rinse and clean the sink with water.

5. Do not leave low-carbon steel or iron kitchenware in the sink.

6. Do not leave rubber patches, wet sponges, cloths, cleaning pads, or dishpans in the sink.

7. Do not use coarse abrasive powders, metallic scourers such as steel wool or brushes with metal bristles.

8. Do not leave standing solutions of chlorine bleach and water in the sink.

9. Do not allow liquid soap or other cleansers to dry on the surface of the sink.

10. Do not leave food with high-salt content such as pickles, béarnaise sauce or mustard in the sink.

11. Do not use cleaning products containing silver, sulfur or hydrochloric acid.

12. Do not leave metal or rusted materials in the sink.

13. Do not rub the sink with metal rubbing or scrubbing pads.

14. Do not use the sink as a cutting board.

Dawn® Ceramic Sinks

To keep your Dawn® products the center of attention, we suggest you follow these guidelines to maintain its quality and beautiful aesthetics. Deep clean once a week with an approved cleanser and a soft cloth or sponge rather than an occasional aggressive single cleaning. Water quality can also affect your Dawn® sink making it appear dull or stained. Lime scale is notorious for absorbing liquids like coffee, tea, and wine making the stained or tinged look. To remove lime scale build up on your Dawn® sink, use a lime scale cleaning agent, such as CLR®. You can also soak the sink in 1 part white vinegar and 3 parts water to help loosen problematic areas making it much easier to sponge away debris. Make sure to use a non-abrasive pad/sponge with a ceramic cleaner. 

Do’s and Don’ts

1. Clean regularly with hot water and a mild detergent solution applied with a soft cloth or sponge to remove deposits. 
2. Rinse thoroughly and towel dry after every use to prevent water spots and mineral deposits. 
3. Drying your sink after each use will help prevent water spots and lime scale. 
4. To remove lime scale or water spots, only use cleaners made specifically for that purpose. Apply cleaners to cleaning cloths, pads, or sponges first, and test in a small area; do not apply directly onto the product.
5. Do not allow any cleaning product to remain on your sink longer than necessary. 
6. Do not leave rubber patches, wet sponges, cloths, cleaning pads, or dishpans in the sink. 
7. Do not use coarse abrasive powders and metallic scourers, such as steel wool or brushes with metal bristles. 
8. Do not allow liquid soap or other cleansers to dry on the surface of the sink. 
9. Do not use detergents or soaps that contain acid or that are not dissolvable. 

Dawn® Glass Sinks 

Dawn® glass sinks are manufactured to our highest possible standards and regulations to ensure you receive the utmost quality. Dawn® tempered glass sinks are made to last because the tempering process makes them stronger than annealed glass. That does not mean they are indestructible, but rather more durable and practical for everyday use. We have a few recommendations to make your sink last and maintain its sheen. Glass is subject to thermal stress when it experiences extreme hot or cold conditions suddenly. Glass needs time to be heated or cooled to extreme temperatures, and sudden changes can cause stress cracks to the product. 
1. Clean regularly with hot water and a mild detergent solution applied with a soft cloth or sponge to remove deposits.
2. Rinse thoroughly and towel dry after every use to prevent water spots and mineral deposits. 
3. Drying your sink afterwards will help prevent water spots. 
4. Rain-X®, which is available at most automotive departments can be applied to keep your Dawn® sink water spot free.

Dawn® Vanity Cabinets

Wood naturally darkens over time or changes slightly in color due to light exposure and may go unnoticed from day to day. However, over an extended period of time it may become more noticeable, depending on the amount of sunlight exposure. Our warranty replacement products are not guaranteed to have an exact match. Any imperfections such as small surface splits, small dark pits or dark mineral streaks are natural and will not be considered as defects. 

1. Do regular routine cleaning rather than an occasional aggressive single cleaning.

2. Dust frequently with a soft cloth and occasionally use a wood cleaner that is not silicone based.

3. Do not place in direct sunlight or near windows with direct sunlight exposure.

4. Avoid extreme temperature changes and keep away from heater and air conditioning units.

5. Do not allow liquids to remain on the wood surfaces for longer than necessary.

6. Liquid absorption will cause wood to warp, bubble, and crack, and your finish may peel.

Dawn® Faucets, Showers, and Bath/Kitchen Accessories

1. Clean as and when required. Regular cleaning prevents scale buildup and water spotting. 

2. To clean, flush with clean water and dry with a soft cloth.

3. To remove scale or water spots, only use cleaners made specifically for that purpose. Apply cleaners to cleaning cloths, pads, or sponges first; do not apply directly onto the product. 

4. Do not allow any cleaning product to remain on your faucet for longer than necessary. 

5. Do not use any abrasive cleaning products, such as scrubbing detergent, polisher, sand-cloth, paper tissue, or scrapper.

6. Do not use detergents or soaps that contain acid or that are undissolvable.

7. Take the aerator off and clean it when necessary. 

8. After cleaning, rinse thoroughly with clean water to remove any cleaner residue.

Dawn® Shower Drains

Dawn stainless steel shower drains are designed to minimize cleaning and maintenance. High-pressure flushing is the most effective method of cleaning, and, if performed regularly, will keep the drains clean in most situations. Only use a mild soap and a soft cloth for cleaning. DO NOT use any abrasive cleaners or scrub pads. DO NOT allow household cleaning agents, such as bleach, sit on your drain cover for a long period of time. In cases where a stainless steel cleaner is necessary, rinse the drains with plenty of water after use.